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Israel365 Tours Terms & Conditions

Last Updated: January 29, 2026

 
  1. DEFINITIONS In these Terms and Conditions:
    1. “We,” “our” or “us” refers to Israel365 (the trade name of Hebrew Ventures LLC), its employees, representatives, affiliates and authorized agents.
    2. “You” or “your” refers to the individual or entity purchasing or participating in our tours or services.
    3. “Tour” refers to any travel itinerary, guided experience, accommodation arrangement, transportation service or other travel-related service provided or arranged by us.
    4. “Force Majeure Event” refers to any circumstances beyond our reasonable control, as defined in section 10.
  2. ACCEPTANCE OF TERMS
    1. By booking a tour, making a payment, or participating in any tour or service offered by us, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety.
    2. If booking on behalf of others, you warrant that you have authority to bind all participants to these Terms and Conditions and accept responsibility for ensuring all participants understand and comply with them.
    3. These Terms and Conditions apply to every participant, regardless of whether that participant booked directly, and whether or not such participant has read these Terms and Conditions, which are posted on our website.
  3. PRICING
    1. Unless otherwise stated explicitly, all pricing is based on double occupancy and includes only services and items specifically detailed in the price quote for the tour.
    2. Any items or services not explicitly detailed in the price quote are expressly outside the scope of the tour price.
    3. Tips and gratuities not specifically detailed in the price quote are at your discretion.
  4. BOOKING AND PAYMENT
    1. All tour reservations must be accompanied by full payment unless otherwise specified in your booking confirmation.
    2. All prices are quoted in US Dollars and are subject to change without notice until full payment has been received.
    3. We reserve the right to correct pricing errors at any time prior to confirmation of booking.
    4. All payments must be made via credit card or bank transfer. You are responsible for any bank, wiring or transaction fees. We accept Visa, Mastercard and American Express.
  5. CANCELLATIONS AND REFUNDS
    1. All cancellations must be submitted in writing. Cancellation fees apply as follows:
      • 60 or more days prior to tour commencement: 100% refund
      • 59–45 days prior to tour commencement: 50% refund
      • Less than 45 days prior to tour commencement: no refund
    2. No refunds will be provided for:
      • No-shows
      • Unused services of any kind
      • Early departure for any reason
      • Missed services due to illness, flight issues, or circumstances beyond our control
      • Credits or vouchers issued by us or accepted by us from third parties
    3. Refund requests must be submitted in writing. You will be notified of approval or denial within 14 days. Approved refunds are processed within 45 days.
    4. If we cancel a tour for reasons other than Force Majeure or third-party cancellation, a full refund of amounts paid to us will be offered, constituting full settlement.
  6. LIMITATION OF LIABILITY
    1. General Disclaimer: We act solely as an intermediary for independent suppliers and are not liable for their acts or omissions.
    2. We expressly disclaim liability for injury, loss, damage, delay, inconvenience, emotional distress, or additional expenses arising from any service provider or external circumstance.
    3. Any claim against us is limited to the amount paid by you to us.
    4. We are not liable for indirect, consequential, exemplary, or punitive damages.
    5. You assume all risks associated with participation and waive any claim against us relating to such risks.
  7. HEALTH AND MEDICAL CONSIDERATIONS
    1. We do not provide medical advice and are not responsible for your condition during the tour.
    2. You are solely responsible for your fitness, insurance, vaccinations, and medical preparation.
    3. We may remove any participant whose condition or conduct poses a risk.
  8. TRAVEL INSURANCE AND DOCUMENTATION
    1. Travel insurance is MANDATORY. We assume no responsibility for losses that could have been covered by insurance.
    2. You are solely responsible for documentation including passport, visa, and entry requirements.
  9. FORCE MAJEURE
    1. We are not liable for delay or nonperformance caused by Force Majeure Events.
    2. In such events, we may cancel or modify tours without refund and may offer credits at our discretion.
    3. You acknowledge the elevated risks associated with travel to Israel and the region.
  10. SPECIAL REQUESTS
    1. We will attempt to accommodate requests but cannot guarantee them.
  11. PRIVACY AND DATA PROTECTION
    1. You consent to collection, use, storage, and international processing of your personal data.
    2. You grant us a perpetual, royalty-free license to use images and videos taken during tours unless you opt out in writing at booking.
  12. FLIGHTS AND TRANSPORTATION
    1. We are not responsible for flight delays, cancellations, or denied boarding.
    2. Airfare is not included unless explicitly stated.
  13. ACCOMMODATIONS
    1. Hotels may be substituted with similar category properties.
    2. Room assignments are controlled by hotels.
  14. TOUR MODIFICATIONS AND CHANGES
    1. We may modify itineraries as needed.
    2. Changes of up to 25% of tour hours do not constitute a significant change and do not entitle refunds.
  15. YOUR RESPONSIBILITIES AND CONDUCT
    1. You must comply with laws and instructions.
    2. We may remove participants for unsuitable behavior and recover costs. No refunds will be given.
  16. COMPLAINTS AND DISPUTES
    1. Complaints must be submitted within 14 days of tour completion.
    2. Claims related to illness or personal injury may be submitted within 18 months.
  17. GOVERNING LAW AND JURISDICTION
    1. These terms are governed by the laws of the State of Israel.
    2. Jurisdiction is exclusively Jerusalem, Israel.
  18. SEVERABILITY If any provision is found unenforceable, the remainder remains in full force.
  19. ENTIRE AGREEMENT
    1. This document constitutes the entire agreement.
    2. If amended after payment, the version in force at time of payment applies.
  20. ACKNOWLEDGMENT OF RISKS
    1. You acknowledge inherent travel risks and accept full responsibility.
  21. CONTACT INFORMATION For questions, contact: tours@israel365.com
By booking or participating in a tour, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Contact Us

Have a question before booking? Leave us a message and we will reach out to you.

Frequently Asked Questions

Travel Preparation

For U.S. and Canadian citizens, you need a passport that’s valid for at least six months beyond your arrival date in Israel. For stays up to three months, you do not need a visa. Non-U.S. citizens should check their visa requirements.

Upon arrival, you will receive a paper visa slip instead of a passport stamp. Keep this slip with your passport, as you will need it for identification and at crossing points.

For U.S. and Canadian citizens, a passport valid for at least six months beyond arrival is required. Stays up to three months do not require a visa, but travelers must obtain an ETA-IL (Electronic Travel Authorization) before departure.

Visitors from other countries should check here to see if they require a visa or ETA-IL. The ETA-IL allows stays of up to 90 days per visit and is valid for multiple trips over two years or until passport expiration.

Upon arrival, you will receive a paper visa slip instead of a passport stamp. Keep this slip with your passport, as it is required for identification and border crossings.

Israel’s currency is the New Israeli Shekel (NIS). 1 USD is equal to about 3.55 NIS. Click here for the current conversion rate. Credit and debit cards are widely accepted, and there are ATMs throughout the country. We recommend withdrawing some Shekels from an airport ATM upon arrival.

Yes, most shops, restaurants, and hotels accept foreign credit and debit cards. However, small vendors and local markets may require cash. Make sure to notify your bank of your travel plans to avoid issues with card use and be aware of possible foreign transaction fees.

We recommend bringing around $200 in cash. Since ATMs and credit cards are widely available, carrying large sums of cash is unnecessary.

Israel operates on Israel Standard Time (IST), which is 2 hours ahead of UTC and 7 hours ahead of EST.

Yes, comprehensive travel insurance is highly recommended to cover medical emergencies, trip cancellations, lost baggage, and other risks. You can purchase coverage through a travel insurance provider, some credit card companies (if you book with their card), or even your local medical insurance provider for a small fee.

Although Hebrew and Arabic are Israel’s official languages, English is Israel’s adopted second language, spoken so extensively that even street signs are also in English. More languages can also be noticed, such as French, Russian, German, Spanish, Portuguese, Romanian, Hungarian and Italian.

Health and Safety

Yes, Israel is a very safe country, with millions of tourists visiting every year. Our tours are carefully planned with safety in mind, and we stay informed of any developments to ensure a secure experience.

Israel has a modern healthcare system, and you can find most over-the-counter medications at local pharmacies. Bring any necessary prescription medications with you, along with a doctor’s note if you’re traveling with syringes or special medical equipment.

Yes, tap water in Israel is safe to drink. You can also refill your water bottles as needed. Bottled water is available at most stores if you prefer.

No vaccinations are required for travel to Israel, unless you’ve recently been in a country with a known outbreak of diseases like yellow fever or cholera.

Accommodations & Meals

You will stay in 4-star hotels or similar accommodations, based on double occupancy. If there is overbooking, we will arrange comparable or higher-category lodging.

Our holyland tours include daily breakfast and dinner, typically served buffet-style with a variety of options.

*Some specialty tours include breakfast only. Please see under the “included” section on indvidual tour page.

Let us know in advance about any dietary requirements. We will do our best to accommodate your needs.

Tour prices are based on double occupancy. If you need a single room, an additional single supplement fee will apply. If you’d like a roommate but don’t have one, we will try to pair you with another participant.

Tour Logistics

Yes, there will be opportunities to shop during the tour, especially at key markets and souvenir spots.

Israel’s weather varies by season: summers (June–Sept) are hot and dry, with temperatures ranging from the 80s to 100s°F (27-38°C), while winters (Dec–Feb) are cooler, with temperatures in the 50s-60s°F (10-18°C) and occasional rain, especially in Jerusalem and the Galilee. Spring and fall (March–May, Sept–Nov) offer mild, pleasant temperatures. Snow is rare but possible in higher elevations like Jerusalem.

For summer, pack light, breathable clothing, a hat, and sunscreen. For winter, bring warm layers and a waterproof jacket. Spring and fall require a mix of light clothing with layers for cooler evenings. No matter the season, comfortable walking shoes are essential!

Casual, comfortable clothing is recommended, especially good walking shoes. Dress in layers, as temperatures can vary. Modest clothing is required for visits to religious sites.

The tour involves walking on uneven terrain at many sites. We drive as close to sites as possible, but participants should be prepared for moderate walking.

The tour buses do not have bathrooms, but frequent stops are scheduled throughout the day.

Shabbat begins at sunset on Friday and ends at sunset on Saturday. Many businesses and public transportation services do not operate during this time, especially in religious areas. 

For our tours, a member of the Israel365 team will be staying at the hotel over Shabbat to assist with any needs. Additionally, a tour guide will be available on Saturday to lead a visit to Christian holy sites, ensuring a meaningful and enriching experience.

Payments and Cancellations

The tour price covers accommodations, meals (as listed in the included section on the tour page) , transportation, site entrance fees, gratuities for guides and drivers, and guided tours. Airfare, personal expenses, travel insurance, and services not mentioned are not included.

We offer three payment options:

  • Pay in full via credit card
  • Pay via bank transfer (receive a discount)
  • Flexible installment plans through Affirm (for USA-based participants)
  • 60 days or more before the tour: Full refund of the tour price paid.
  • 59 to 45 days before the tour: 50% refund of the tour price paid.
  • Less than 45 days before the tour: No refund, except for proven emergencies, at the discretion of Israel365.

If your trip is rescheduled, your payments will transfer to the new dates. If you cannot attend on the rescheduled dates, you will receive a credit applicable toward a future trip or refunds will be issued according to our cancellation policy.

Israel365 is not liable for losses, injuries, or damages resulting from unforeseeable events or third-party actions, such as natural disasters, strikes, or emergencies. We require all participants to sign a waiver before joining the tour.

Miscellaneous

Most American and international phones will work in Israel, but check with your provider to confirm coverage and international roaming plans. Many hotels also offer free Wi-Fi.

Israel uses 220V A/C, and European two-prong adapters typically work. You may need a converter for certain devices.

Yes, all gratuities for the bus driver and tour guides are included. Any additional tipping or gifts are at your discretion and not required.

If you have any further questions, feel free to contact us. Our team is happy to assist you!

Flexible Payment Options with Affirm

We’re excited to offer you the flexibility to pay for your adventure at your own pace with Affirm! Whether you want to break up your payments into 4 interest-free installments every two weeks or choose a longer plan—up to 36 months—you’ll find an option that fits your budget.

How It Works

  1. Finalize Your Trip – After our consultation and approval process, you’ll receive a payment link for your trip.
  2. Choose Affirm – Select Affirm as your payment method and complete a quick eligibility check—approval takes just 10–12 seconds for new users, while returning users simply sign in.
  3. Pick Your Plan – Depending on your trip’s cost and your credit history, you’ll be offered 1–3 payment plans. Options include interest-free installments or longer-term plans with competitive rates.

How It Works

  1. Finalize Your Trip – After our consultation and approval process, you’ll receive a payment link for your trip.
  2. Choose Affirm – Select Affirm as your payment method and complete a quick eligibility check—approval takes just 10–12 seconds for new users, while returning users simply sign in.
  3. Pick Your Plan – Depending on your trip’s cost and your credit history, you’ll be offered a custom payment plan. 

Why Choose Affirm?

  • Quick and Simple – Provide just a few details for a real-time decision.
  • Transparent Pricing – No hidden fees or late fees. What you agree to upfront is exactly what you pay.
  • Flexible Terms – Tailored options range from interest-free payments to monthly installments, depending on eligibility.

Important Notes

  • Affirm is available only for U.S.-based customers.
  • International customers will need to select a different payment option.

Once your trip is finalized, we’ll guide you through the payment process, including how to explore Affirm’s flexible options. For more details, we’re happy to answer your questions during your consultation or you can visit affirm.com/help.