Israel365 Tours Terms & Conditions

Tour Price and Included Services: 

The price quoted for the tour is based on double occupancy and includes only those services explicitly outlined in the quotation. The quoted price excludes services and meals not listed, as well as passport and visa fees, air transportation to and from the tour’s start and end points (unless otherwise indicated), required vaccinations, and personal expenses (such as laundry, medical insurance, or communications).

Accommodation: 

The accommodation level or category included in the quote is subject to availability unless otherwise specified. Hotel classifications are based on the official standards set by the local Israeli authorities. To ensure specific accommodation, it is highly recommended that travel arrangements be confirmed well in advance. In the event of overbooking, we will provide a similar or higher-category accommodation. 

Tips, Gratuities, and Porterage Fees: 

All gratuities for the bus driver and tour guides are fully included in the total tour price and require no additional contribution from participants.

Any additional tipping or gifts beyond those included in the tour package are entirely at the discretion of the participant and not expected.

Israeli Staff Overnights: 

Depending on the group size and complexity of the itinerary, costs for the accommodation, meals, and transportation of Israel 365’s local staff may be included in the quoted tour price.

Site Visits: 

Entrance fees for all sites listed in the quotation are included in the price. Sites that do not charge an entrance fee will not be listed. Please note that unused features are non-refundable. Admission to all sites is subject to the rules and regulations of each site.

Cancellation Policy:

Cancellations 60 Days or More Before the Tour Start Date

  • Participants who cancel their reservation 60 days or more prior to the tour start date will receive a full refund (100%) of the tour price paid.

Cancellations Between 59 and 45 Days Before the Tour Start Date

  • Participants who cancel their reservation between 59 and 45 days prior to the tour start date will receive a partial refund of 50% of the tour price paid.

Cancellations Less Than 45 Days Before the Tour Start Date

  • No refunds will be issued for cancellations made less than 45 days prior to the tour start date, except in cases of proven emergencies, at the sole discretion of Israel365.
  • Gratuities
    • Gratuities for the bus driver and tour guides are included in the tour price and are non-refundable once paid, regardless of the cancellation date.
  • Additional Terms
    • All refund requests must be submitted in writing and will be processed within 45 days of approval.

Payment Methods:

Payments must be made in US dollars (USD). Payments must be made in full via our online payment page by either bank transfer or by credit card.  Any associated bank fees or transaction costs are the responsibility of the trip participant. For credit card payments, Israel 365 accepts Mastercard, Visa, and American Express. Participants may also pay over time using the flexibility of Affirm. 

Travel Insurance: 

Israel 365 strongly recommends that all clients purchase comprehensive travel insurance at the time of booking to cover cancellations, medical expenses, lost or damaged luggage, and other travel-related risks.

Limitation of Liability: 

Israel 365 is not liable for any direct or indirect loss, injury, or damage resulting from unforeseeable events or actions by third parties, including but not limited to actions of tour participants, force majeure events (such as war, strikes, riots, criminal acts, epidemics, or natural disasters), or any circumstance that Israel 365 could not reasonably have foreseen or prevented. In addition, Israel365 requires participants’ signatures on our waiver form.

Changes During the Tour:

Israel 365 reserves the right to alter parts of the itinerary during the tour, should circumstances arise that require such changes, or if they are deemed beneficial to the overall experience of the tour.

Modification of Terms & Conditions: 

Israel 365 reserves the right to amend these Terms and Conditions at any time, at its sole discretion. Any changes will be effective immediately upon posting. By continuing to use our services, you agree to accept any modifications to these Terms.

Governing Law and Jurisdiction:

These Terms and Conditions are governed by Israeli law. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts in Jerusalem, Israel.

Date of Publication:  January 15, 2025. 

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