Israel365 Tours Terms & Conditions

In these Terms and Conditions:

1. “We,” “our” or “us” refers to Israel365 (the trade name of Hebrew Ventures LLC), its employees, representatives, affiliates and authorized agents.
2. “You” or “your” refers to the individual or entity purchasing or participating in our tours or services.
3. “Tour” refers to any travel itinerary, guided experience, accommodation arrangement, transportation service or other travel-related service provided or arranged by us.
4. “Force Majeure Event” refers to any circumstances beyond our reasonable control, as defined in section 8.

1. By booking a tour, making a payment or participating in any service offered by us, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions in their entirety.
2. If booking on behalf of others, you warrant that you have authority to bind all participants to these Terms and Conditions and accept responsibility for ensuring all participants understand and comply with these terms.

1. Unless otherwise stated explicitly, all pricing is based on double occupancy and includes only services and items specifically detailed in the price quote for the tour.
2. Any items or services not explicitly detailed in the price quote are expressly noted as being outside the scope of the price of the tour.
3. Tips and gratuities not specifically detailed in the price quote are at your discretion.

1. All tour reservations must be accompanied by full payment unless otherwise specified in your booking confirmation.
2. All prices are quoted in US Dollars and are subject to change without notice until full payment has been received.
3. We reserve the right to correct pricing errors at any time prior to confirmation of booking.
4. All payments must be made via credit card or bank transfer. You are responsible for any bank, wiring or transaction fees. We accept Visa, Mastercard and American Express.

1. All cancellations must be submitted to us in writing. Cancellation fees will apply as follows:
   • Cancellations made 60 or more days prior to tour commencement: 100% of total tour cost will be refunded.
   • Cancellations made 59 to 45 days prior to tour commencement: 50% of total tour cost will be refunded.
   • Cancellations made less than 45 days prior to tour commencement: no refund.
2. No refunds will be provided for:
   • No-shows.
   • Unused services, including but not limited to missed tours, transfers, meals or accommodations.
   • Early departure from a tour for any reason.
   • Services canceled or missed due to traveler illness, flight cancellations or other circumstances beyond our control.
3. Refund requests must be submitted to us in writing and will be processed within 45 days of our approval of each relevant request.
4. We reserve the right to cancel any tour due to insufficient participation, Force Majeure Events or any other circumstances beyond its control. In such cases, a full refund of the amount paid to us may be offered, constituting full settlement.

1. General Disclaimer of Liability: We act solely as an intermediary for the various independent suppliers that provide accommodation, meals, transportation, activities or other goods and services connected with your tour. We are not liable for any acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage or other damages or expenses resulting therefrom.
2. We expressly disclaim any liability for:
   • Any injury, loss, damage, accident, delay or irregularity that may be caused by defect of any vehicle or the negligence or failure of any company or person engaged in conveying you or your belongings or carrying out arrangements for the tour.
   • Any additional expenses incurred as a result of delays, changes or cancellations of flights, trains, buses or other transportation services.
   • Any loss or damage to baggage or personal belongings.
   • Any inconvenience, loss of enjoyment, upset, disappointment, distress or frustration, whether physical or mental, resulting from any act or omission of any party providing services.
3. Any claims against us shall be limited to a maximum of the amount paid by you to us, regardless of the cause or nature of the claim.
4. Under no circumstances will we be liable for any indirect, consequential, exemplary or punitive damages.
5. We shall not be responsible for any breach of contract or any intentional or careless actions or omissions on the part of any service provider that may result in any loss, damage, delay, injury or death.
6. We shall not be responsible for any injuries, damages or losses caused or suffered in connection with terrorist activities, social or labor unrest, mechanical or construction failures or difficulties, diseases, local laws, climatic conditions, abnormal conditions or developments, or any other actions, omissions or conditions outside our control.
7. By participating in a tour, you assume all risks associated with such participation and waive any claim of liability against us regarding these risks.

1. We do not provide medical advice and are not responsible for your physical or mental condition during the tour.
2. You, and only you, are responsible for:
   • Evaluating your own physical and mental fitness for the tour and during the tour.
   • Obtaining proper travel and/or medical insurance.
   • Securing any necessary vaccinations or medications.
   • Consulting with healthcare providers regarding health and safety precautions.
3. We reserve the right to decline or remove any person from the tour at any time, when such action is determined by the tour guide or by us to be in the best interests of the health, safety or general welfare of the tour group or individual.
4. We make no representations or warranties regarding the accessibility of tours for persons with disabilities or mobility limitations. Anyone requiring special assistance must notify us at the time of booking and we will let such person know whether or not the applicable tour is accessible (or to what degree such tour is accessible).

1. Travel insurance is MANDATORY for all tour participants. We bear NO RESPONSIBILITY for arranging, providing or verifying travel insurance and assume no liability for any losses that could have been covered by travel insurance.
2. It is strongly recommended that you purchase comprehensive travel insurance that includes coverage for:
   • Trip cancellation and interruption
   • Medical expenses and emergency evacuation
   • Baggage loss or delay
   • Personal liability
   • Legal expenses
3. We are not responsible for:
   • Verifying the adequacy of your travel insurance
   • Losses that could have been covered by travel insurance
   • Making insurance claims on your behalf
4. You, and only you, are responsible for ensuring you possess valid travel documentation, including but not limited to passport (valid for at least 6 months beyond the return date), visa, health certificates and any other documentation required for entry into Israel (or any other destination included in the tour).
5. We shall not be held liable for any consequence resulting from your failure to secure proper travel documentation.

1. We shall not be deemed in breach of these Terms and Conditions or otherwise liable to you by reason of delay in performance or nonperformance of any of our obligations under these Terms and Conditions to the extent that any such delay or nonperformance is due to a Force Majeure Event.
2. A Force Majeure Event includes, but is not limited to:
   • Acts of God, including earthquakes, tsunamis, floods, fires, extreme weather conditions or other natural disasters.
   • War, invasion, hostilities (whether or not war is declared), terrorism, civil war, rebellion, revolution, insurrection, military or usurped power.
   • Riots, civil commotion or public disorder.
   • Epidemics, pandemics or public health emergencies.
   • Acts or omissions of governments, local authorities or other public bodies.
   • Strikes, lockouts, labor disputes or similar actions.
   • Transportation disruptions, including airport closures.
   • System or utility failures, including telecommunications, information technology, power system or water system failures.
   • Any other circumstances or failures beyond our reasonable control.
3. In the event of a Force Majeure Event, we, at our sole discretion:
   • May cancel or modify any tour without notice.
   • Will not be responsible for any refunds, compensation, costs, expenses or other losses incurred by any tour participant.
   • May, at our sole discretion, offer vouchers for future tours in lieu of refunds.
   • May make reasonable efforts to offer alternative arrangements where possible, but are under no obligation to do so.
4. You acknowledge that travel to Israel and surrounding regions may involve elevated risks, including, but not limited to, political instability, security concerns or regional conflicts. We explicitly disclaim any liability arising from such circumstances, whether foreseeable or not at the time of booking.

1. We will make reasonable efforts to accommodate special requests (dietary, medical or otherwise) but cannot guarantee such accommodations.
2. Special requests must be communicated to us in writing at the time of booking.
3. Failure to accommodate special requests shall not constitute a breach of contract or these Terms and Conditions.

1. We collect and process personal information in accordance with our Privacy Policy and applicable data protection laws.
2. By providing personal information to us, you consent to:
   • The collection, use and disclosure of your personal information for the purpose of processing your booking, providing tour services and for our internal operational purposes.
   • The sharing of your personal information with third-party service providers, including hotels, transportation providers, tour guides and other suppliers as necessary to facilitate your tour.
   • The retention of your personal information for the period necessary to fulfill the purposes outlined in these Terms and Conditions, unless a longer retention period is required or permitted by law.
3. Your personal information may be processed in countries where laws regarding data protection may be less stringent than the laws in your country.
4. We may use photographs or videos taken during tours for promotional and marketing purposes. By participating in a tour, you grant us a perpetual, royalty-free, worldwide license to use such photographs or videos without compensation.
5. You may withdraw your consent for the use of your image by notifying us in writing at the time of booking.

1. No liability for flights: We do not own, operate, manage or control any aircraft, transportation vehicle, hotel, restaurant or other supplier of services. All such services are provided by independent contractors who are not our agents, servants or employees.
2. We are not responsible or liable for:
   • Flight delays, cancellations, or rescheduling.
   • Denied boarding or entry to Israel.
   • Lost or delayed baggage.
   • Any additional expenses incurred as a result of changes in transportation schedules.
3. All transport arrangements, including flights to and from Israel, are governed solely by the terms and conditions of the transportation provider.
4. In the event of schedule changes, delays or cancellations, we will make reasonable efforts to assist you, but we assume no liability for any resulting consequences or costs.
5. Tour prices do not include airfare unless explicitly stated by us in writing.

1. Hotel ratings are provided for guidance only and reflect Israeli local standards that may differ from standards to which you may be accustomed.
2. We reserve the right to substitute hotels of similar category for those specified in the tour itinerary.
3. Room assignments are controlled solely by the hotels and we have no control over room types, views or specific locations within properties.

1. We reserve the right to modify tour itineraries, including but not limited to:
   • Changing the order of activities.
   • Substituting services, transportation and accommodation.
   • Altering routes due to road, weather or other local conditions.
   • Canceling certain activities, in whole or in part.
2. Such modifications do not constitute a significant change to the tour as a whole and do not entitle you to any refund or compensation.
3. We will make reasonable efforts to inform you of significant changes to the tour, but we assume no liability for failure to announce such changes, or for your lack of knowledge of such changes.

1. You are responsible for:
   • Ensuring you are physically and mentally fit to participate in all aspects of the tour.
   • Behaving in a manner that does not compromise the safety, enjoyment or well-being of other tour participants.
   • Complying with all local laws, customs and regulations.
   • Following the instructions and guidance of tour guides and local administrators.
2. We reserve the right to:
   • Refuse service to you at any time if, in our opinion, your condition or behavior is unsuitable or disruptive, either to the tour or to anyone on the tour.
   • Remove you from a tour with immediate effect if you behave in a manner that we deem inappropriate, offensive or unlawful.
   • Recover from you any costs incurred as a result of your removal from a tour.
3. No refunds will be given in the event of removal from a tour because of inappropriate behavior.

1. Any complaints regarding the tour must be reported immediately to the tour guide or our representative so that the issue may be addressed promptly.
2. If the issue cannot be resolved on the spot, complaints must be submitted in writing to us within 14 days after the conclusion of the tour. Any complaint submitted after this period will not be considered.
3. Under no circumstances will we be liable for any claims for compensation arising more than 14 days after the scheduled tour end date.

1. These Terms and Conditions are governed by, and construed in accordance with, the laws of the State of Israel, without regard to conflict of laws principles.
2. Any dispute arising out of or in connection with these Terms and Conditions is subject to the exclusive jurisdiction of the courts in Jerusalem, Israel.
3. By participating in a tour or otherwise engaging with us, you waive any objection to the venue or jurisdiction based on inconvenient forum or other grounds.

1. These Terms and Conditions, together with your tour booking confirmation and any additional terms referenced herein, constitute the entire agreement between us and you with respect to the subject matter hereof and supersede all prior agreements and understandings in any form.
2. We reserve the right to amend these Terms and Conditions at our discretion. All changes to these Terms and Conditions shall become effective immediately upon their inclusion in these Terms and Conditions and posting on our website. By using our services or participating in a tour, you agree to accept any amendments or modifications to these Terms and Conditions.

1. Travel to Israel and participation in tours involves inherent risks, including but not limited to: personal injury, illness or death; property damage or loss; crime or terrorism; natural disaster; exposure to unfamiliar foods and living conditions.
2. By booking a tour, you acknowledge and accept these risks and agree to assume full responsibility for your safety and welfare during the tour.